technology trends
Human-Centric AI vs Automation: 3 Unseen Technology Trends
In FY24, India's IT-BPM sector generated $253.9 billion, showing that human-centric AI can coexist with automation to reshape public services. Human-centric AI puts citizens at the center of decision making, while automation focuses on speed and cost reduction. Together they drive three unseen technology trends in GovTech.